Terms and Conditions

Welcome to Desintox Technologies Pvt Ltd! These Terms and Conditions govern your use of our electric wheelchair cum patient transfer devices. Please read these terms carefully before using our products. By using our products, you agree to be bound by these Terms and Conditions.

  1. Use of Products:
    • Our electric wheelchairs cum patient transfer devices are intended for use by individuals with mobility impairments or disabilities and their caregivers.
    • Users must operate the devices in accordance with the provided user manual and safety instructions.
    • User must not use the product in wet conditions, during rains, in steep slopes or near falls, during lightning or any other natural or physical conditions that can cause danger to user or device.
  2. Product Purchase and Rental:
    • By purchasing or renting our products, you agree to pay the specified fees and charges.
    • Rental agreements are subject to separate terms and conditions outlined in the rental agreement contract.
  3. Delivery and Installation:
    • We will make reasonable efforts to deliver and install the product in a timely manner. However, delivery times may vary depending on factors beyond our control.
    • Customers are responsible for ensuring that the delivery location is accessible and safe for installation.
  4. Product Maintenance and Repairs:
    • Regular maintenance is essential for the safe operation of our products. Users must follow the maintenance schedule outlined in the user manual. If it is not found in user manual or if there is any doubts regarding the same, user must contact our service team.
    • In the event of a malfunction or damage, please contact our customer service department for assistance. Repairs must be carried out by authorized technicians to avoid voiding the warranty.
  5. Product Warranty:
    • Our products come with a limited warranty against defects in materials and workmanship. Please refer to the warranty documentation provided with your product for details.
    • The warranty does not cover damage caused by misuse, neglect, or unauthorized modifications.
  6. Liability:
    • Desintox Technologies Pvt Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
    • Users assume all risks associated with the use of the product, including but not limited to accidents, injuries, or property damage.
  7. Privacy Policy:
    • We are committed to protecting your privacy. Any personal information collected during the purchase, rental, or servicing of our products will be handled in accordance with our Privacy Policy.
  8. Intellectual Property:
    • All intellectual property rights, including trademarks and copyrights, associated with our products are owned by Desintox Technologies Pvt Ltd.
    • Users are prohibited from reproducing, distributing, or modifying our products without prior written consent.
  9. Governing Law:
    • These Terms and Conditions shall be governed by and construed in accordance with the laws of India-Tiruvalla.
    • Any disputes arising from these Terms and Conditions shall be resolved through arbitration in Tiruvalla in accordance with the rules of the Arbitration Institution.
  10. Changes to Terms and Conditions:
    • We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

By using our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our products. For any questions or concerns regarding these Terms and Conditions, please contact us at desintoxhelpdesk@gmail.com.