Overview

Thank you for choosing Desintox Technologies Pvt Ltd for your mobility solutions. This Shipping Policy outlines the terms and conditions regarding the shipment of our electric wheelchair cum patient transfer devices.

1. Shipping Methods:
   • We offer shipping services through reputable courier companies and logistics partners to ensure timely and secure delivery of our products.
   • Shipping methods may vary depending on your location and the availability of delivery services in your area.
2. Shipping Charges:
   • Shipping charges will be calculated based on the weight and dimensions of the product, as well as the destination address.
   • Shipping charges will be displayed during the checkout process before you place your order.
3. Shipping Times:
   • We strive to process and dispatch orders as quickly as possible. However, shipping times may vary depending on factors such as product availability, destination location, and courier services.
   • Estimated shipping times will be provided to you during the checkout process. Please note that these are estimates and actual delivery times may vary.
   • Custom made products are dispatched in 28 days and standard products are dispatched in 2 to 7 days . The shipping time is between 2 and 14 working days usually.
4. Delivery Process:
   • Once your order has been shipped, you will receive a shipping confirmation email or message containing tracking information.
   • It is your responsibility to ensure that someone is available to receive the delivery at the provided shipping address. Failure to do so may result in additional delivery attempts or delays.
5. International Shipping:
   • We currently offer shipping services within India. For international orders, additional shipping charges and customs duties may apply.
   • Customers are responsible for any customs duties, taxes, or import fees levied by the destination country.
6. Damaged or Lost Shipments:
   • In the event that your shipment is damaged during transit or lost in transit, please contact our customer service department immediately for assistance.
   • We will work with the courier company to investigate the issue and resolve it in a timely manner. Compensation or replacement may be provided depending on the circumstances.
7. Delivery Restrictions:
   • Some remote or inaccessible areas may have delivery restrictions or additional surcharges imposed by courier companies. We will inform you if any such restrictions apply to your order.
8. Order Tracking:
   • You can track the status of your order using the provided tracking information. If you encounter any issues with tracking your order, please contact our customer service department for assistance.
9. Contact Information:
   • For any questions or concerns regarding shipping, please contact:
     • Customer Service Email: desintoxhelpdesk@gmail.com
     • Customer Service Phone: +91 8921099686

By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you have any special shipping requirements or requests, please contact our customer service department prior to placing your order.